Claim Form - EQ Travel
Please do not submit a new e-claim for an existing / a follow-up claim. For any follow-up claim, if you have any further claim documents to submit, please indicate our claim reference number and send it to anhclaims@eqinsurance.com.sg
IMPORTANT NOTE
1. The policyholder and/or the insured person(s) must truthfully give information and particulars to the best knowledge and belief.
2. We are not admitting to any legal responsibility by accepting this claim form.
3. If the claim is found to be fraudulent, or if any fraudulent means or devices are used to obtain any policy benefits, the policy will be rendered void.
4. Notify or submit your claims to EQI as soon as possible as late claims notification may be a breach of policy condition.
(please refer to policy wordings)
Policy No.:
PARTICULARS OF POLICYHOLDER
Name of Policyholder:
NRIC/FIN No:
Email:
Contact No:
PARTICULARS OF CLAIMANT (If different from the policyholder)
Name of Claimant:
NRIC/FIN No:
Email:
Date of Birth
(DD/MM/YYYY)
Gender:
Contact No:
Occupation:
TRAVEL & LOSS DETAILS
PERSONAL ACCIDENT / MEDICAL EXPENSES
Date of Accident / illness
(DD/MM/YYYY)
Place where the accident / illness occurred:
Please provide full details on the circumstances of the accident / illness:
Note: If you are claiming for medical expenses incurred, the doctor’s diagnosis and / or the cause or reason for seeking medical treatment is crucial information and must be stated below. These information, if missing, will cause delay to your claim.
Name and address of your usual attending doctor:
Have you ever suffered a similar condition or a recurrence of a previous illness or injury?
if yes, please state:
(i) date of the first consultation:
(ii) name of the attending doctor:
TRAVEL DELAY / DIVERSION / MISCONNECTION / OVERBOOKING
Original flight or carrier details
Date (DD/MM/YYYY):
Time (HHMM):
Flight No. / Carrier Details:
Re-scheduled flight or carrier details
Date (DD/MM/YYYY):
Time (HHMM):
Flight No. / Carrier details:
Reason for delay / diversion:
BAGGAGE DELAY
Flight Details
Arrival Date (DD/MM/YYYY):
Arrival Time (HHMM):
Flight No.:
Collection of Delayed Baggage
Date (DD/MM/YYYY):
Time (HHMM):
LOSS / DAMAGE TO BAGGAGE / PERSONAL EFFECTS / MONEY / TRAVEL DOCUMENTS
Date of loss / incident:
Place where the loss / incident occurred:
Please provide full details on the circumstances of the loss / incident:
Did you report the loss to the police, airlines, handling agents or others:
If yes, please specify to whom
Date of reporting
DETAILS OF ITEM(S) LOST OR DAMAGED
Item(s) lost or damaged (including make / model / serial no. etc.)
Place of Purchase
Date of Purchase
Original Purchase Price (S$)
(Please fill in the amount equivalent to Singapore dollar)
Amount Claimed (S$)
(Please fill in the amount equivalent to Singapore dollar)
DETAILS OF MONEY LOST
Currency
Amount
 
TRIP CANCELLATION / CURTAILMENT / POSTPONEMENT
Intended Date of Departure:
Date of Cancellation / Curtailment / Postponement:
Please state reason(s) for cancellation / curtailment / postponement of Trip / Travel:
Amount paid by you (S$):
Please fill in the amount equivalent to Singapore dollar.
Amount recovered / refunded to you (S$):
Please fill in the amount equivalent to Singapore dollar.
Total Claim Amount (S$):
Please fill in the amount equivalent to Singapore dollar.
If trip cancellation / curtailment / postponement were caused by medical condition, have you suffered from this or any similar condition before?
If Yes, please provide details, including date:
OTHERS
Date of Incident:
Place where the incident occurred:
Please provide full details on the circumstances of the incident:
Total claim amount (S$):
Please fill in the amount equivalent to Singapore dollar
THIS SECTION MUST BE COMPLETED
Have you claimed or do you intend to claim from any other insurer for this incident / loss?
If yes, please state all the claims submitted:
Name of Insurer(s):
Policy Number(s):
Amount of compensation (S$):
Please fill in the amount equivalent to Singapore dollar
Have you ever made any travel claim for the past 5 years with other insurers?
If yes, please state:
Name of Insurer(s):
Date of Incident:
Details of the claim:
Amount of compensation (S$):
Please fill in the amount equivalent to Singapore dollar
PAYMENT DETAILS
Payment Method:
Cheque payee name:
(Note: An administrative fee based on the issuing bank's prevailing charges will be imposed for every lost/re-issued cheque)
Note: please state NA if not applicable for NRIC/FIN or mobile no. or UEN
PayNow registered name:
PayNow registered NRIC/FIN or mobile number:
PayNow registered UEN (for corporate account):
Bank name:
Bank account holder's name:
Bank account number:
Email Address:
NOTE:
EQ INSURANCE COMPANY LIMITED shall not be liable for any losses incurred by you as a result of providing inaccurate PayNow registered details or bank account details.
(Letter of Authorisation is required if payee for PayNow Linked Account or Bank Transfer is not the insured)
EQ Insurance will accept electronic copies of final medical bills / tax invoices / receipts. However, we reserve all rights to request for the original documents within 12 months from the date of submission. In the event that the original final medical bills / tax invoices / receipts are not available during our review, EQ Insurance reserves the right to recover any claims that have been paid by EQ Insurance to the Policyholder / Insured Person.
UPLOAD DOCUMENTS
Total Size : 0 MB
(Please note: Total file size should less than 20MB)
INVOICES
OTHERS
DECLARATION, AUTHORISATION AND DATA PRIVACY CONSENT BY INSURED
I/We hereby declare and warrant the following:

1. All statements and answers provided in this form are complete, accurate, and true to the best of my/our knowledge and belief.
2. I/We understand that any false or fraudulent statements, as well as any attempt to conceal material facts related to this claim, may result in the forfeiture of all rights to claim under the policy. In such instances, EQ Insurance Company Limited (“EQI”) reserves the right to report the matter to the police for further investigation.
3. In cases where I/we are not the policyholder, or in the scenario of a corporate policy, I/we confirm that I/we have been duly authorised by the insured member(s) (hereafter referred to as the ‘Insured’) to provide relevant information pertaining to the claims. I/we acknowledge full responsibility for ensuring the accuracy and validity of this submission. Furthermore, I/we agree to indemnify EQI against any losses or claims arising from this submission.
4. I/We authorise and consent to the release of any and all relevant information, as requested by EQI or its authorised representatives, from hospitals, doctors, individuals, or organizations that have provided medical care, conducted examinations, or maintain medical records for me/ insured. This authorisation extends to disclosing details regarding illnesses, injuries, medical history, consultations, prescriptions, treatments, and any related medical records/certifications. In the case of a corporate policy, I/we confirm that I/we have gotten the same consent from the applicable insured(s) related to this claim. A photocopy of this authorisation shall be considered equally valid as the original.
5. I/We hereby grant permission and consent to EQI for the collection, usage, disclosure, and processing of my/our personal data. Additionally, I/we authorise the sharing of such pertinent information with EQI’s authorised representatives, intermediaries, third-party service providers, reinsurers, legal entities involved in the claims process, government/regulatory bodies, industry associations, courts, and other dispute resolution forums, for the purposes and uses described in EQI’s Personal Data Protection Statement available at www.eqinsurance.com.sg which is in alignment with legal, regulatory obligations, and risk management procedures.
Date (DD/MM/YYYY):
Verification Code:
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