Claim Form - EQ Travel

TRAVEL
CLAIM

Services
STEP 1 – POLICY & CLAIM DETAILS
IMPORTANT NOTE
1. The policyholder and/or the insured person(s) must truthfully give information and particulars to the best knowledge and belief.
2. We are not admitting to any legal responsibility by accepting this claim form.
3. If the claim is found to be fraudulent, or if any fraudulent means or devices are used to obtain any policy benefits, the policy will be rendered void.
4. Notify or submit your claims to EQI as soon as possible as late claims notification may be a breach of policy condition.
(please refer to policy wordings)

PARTICULARS OF POLICYHOLDER
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STEP 1 – POLICY & CLAIM DETAILS
PARTICULARS OF CLAIMANT

(If different from the policyholder)

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STEP 1 – POLICY & CLAIM DETAILS
TRAVEL & LOSS DETAILS
PERSONAL ACCIDENT / MEDICAL EXPENSES


if yes, please state:
TRAVEL DELAY / DIVERSION / MISCONNECTION / OVERBOOKING

Original flight or carrier details

Re-scheduled flight or carrier details
BAGGAGE DELAY

Flight Details

Collection of Delayed Baggage
LOSS / DAMAGE TO BAGGAGE / PERSONAL EFFECTS / MONEY / TRAVEL DOCUMENTS

If yes, please specify to whom
DETAILS OF ITEM(S) LOST OR DAMAGED
(Please fill in the amount equivalent to Singapore dollar)
(Please fill in the amount equivalent to Singapore dollar)
DETAILS OF MONEY LOST
 
TRIP CANCELLATION / CURTAILMENT / POSTPONEMENT
Please fill in the amount equivalent to Singapore dollar.
Please fill in the amount equivalent to Singapore dollar.
Please fill in the amount equivalent to Singapore dollar.

If Yes, please provide details, including date:
OTHERS
Please fill in the amount equivalent to Singapore dollar

If yes, please state all the claims submitted:

If yes, please state:
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STEP 2 – UPLOAD DOCUMENTS
UPLOAD DOCUMENTS
Please provide:
EQ Insurance will accept electronic copies of final medical bills / tax invoices / receipts. However, we reserve all rights to request for the original documents within 12 months from the date of submission. In the event that the original final medical bills / tax invoices / receipts are not available during our review, EQ Insurance reserves the right to recover any claims that have been paid by EQ Insurance to the Policyholder / Insured Person.
Total Size : 0 MB
(Please note: Total file size should less than 10MB)

INVOICES
Delete
Delete
Delete
Delete
Delete

OTHERS
Delete
Delete
Delete
Delete
Delete
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STEP 3 – PAYMENT
NOTE EQ INSURANCE COMPANY LIMITED shall not be liable for any losses incurred by you as a result of providing inaccurate PayNow registered details or bank account details.
(Letter of Authorisation is required if payee for PayNow Linked Account or Bank Transfer is not the insured)
PAYMENT DETAILS
(Note: An administrative fee based on the issuing bank's prevailing charges will be imposed for every lost/re-issued cheque)
Note: please state NA if not applicable for NRIC/FIN or mobile no. or UEN
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STEP 4 – DECLARATION & AUTHORIZATION
DECLARATION, AUTHORISATION AND DATA PRIVACY CONSENT BY INSURED
I/We hereby declare and warrant the following:

1. All statements and answers provided in this form are complete, accurate, and true to the best of my/our knowledge and belief.
2. I/We understand that any false or fraudulent statements, as well as any attempt to conceal material facts related to this claim, may result in the forfeiture of all rights to claim under the policy. In such instances, EQ Insurance Company Limited (“EQI”) reserves the right to report the matter to the police for further investigation.
3. In cases where I/we are not the policyholder, or in the scenario of a corporate policy, I/we confirm that I/we have been duly authorised by the insured member(s) (hereafter referred to as the ‘Insured’) to provide relevant information pertaining to the claims. I/we acknowledge full responsibility for ensuring the accuracy and validity of this submission. Furthermore, I/we agree to indemnify EQI against any losses or claims arising from this submission.
4. I/We authorise and consent to the release of any and all relevant information, as requested by EQI or its authorised representatives, from hospitals, doctors, individuals, or organizations that have provided medical care, conducted examinations, or maintain medical records for me/ insured. This authorisation extends to disclosing details regarding illnesses, injuries, medical history, consultations, prescriptions, treatments, and any related medical records/certifications. In the case of a corporate policy, I/we confirm that I/we have gotten the same consent from the applicable insured(s) related to this claim. A photocopy of this authorisation shall be considered equally valid as the original.
5. I/We hereby grant permission and consent to EQI for the collection, usage, disclosure, and processing of my/our personal data. Additionally, I/we authorise the sharing of such pertinent information with EQI’s authorised representatives, intermediaries, third-party service providers, reinsurers, legal entities involved in the claims process, government/regulatory bodies, industry associations, courts, and other dispute resolution forums, for the purposes and uses described in EQI’s Personal Data Protection Statement available at www.eqinsurance.com.sg which is in alignment with legal, regulatory obligations, and risk management procedures.
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