Claim Form - EQ Travel
TRAVEL
CLAIM
STEP 1 – POLICY & CLAIM DETAILS
IMPORTANT NOTE
1.
The policyholder and/or the insured person(s) must truthfully give information and particulars to the best knowledge and belief.
2.
We are not admitting to any legal responsibility by accepting this claim form.
3.
If the claim is found to be fraudulent, or if any fraudulent means or devices are used to obtain any policy benefits, the policy will be rendered void.
4.
Notify or submit your claims to EQI as soon as possible as late claims notification may be a breach of policy condition.
(please refer to policy wordings)
Policy Number
PARTICULARS OF POLICYHOLDER
Name of Policyholder
NRIC/FIN No
Email
Contact No
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STEP 1 – POLICY & CLAIM DETAILS
PARTICULARS OF CLAIMANT
(If different from the policyholder)
Name of Claimant
NRIC/FIN No
Email
Date of Birth
Gender
Male
Female
Contact No
Occupation
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STEP 1 – POLICY & CLAIM DETAILS
TRAVEL & LOSS DETAILS
PERSONAL ACCIDENT / MEDICAL EXPENSES
Date of Accident / illness
Place where the accident / illness occurred
Please provide full details on the circumstances of the accident / illness
Note: If you are claiming for medical expenses incurred, the doctor’s diagnosis and / or the cause or reason for seeking medical treatment is crucial information and must be stated below. These information, if missing, will cause delay to your claim.
Name and address of your usual attending doctor
Have you ever suffered a similar condition or a recurrence of a previous illness or injury?
Yes
No
if yes, please state:
(i) date of the first consultation
(ii) name of the attending doctor
TRAVEL DELAY / DIVERSION / MISCONNECTION / OVERBOOKING
Original flight or carrier details
Date
Time
Flight No. / Carrier Details
Re-scheduled flight or carrier details
Date
Time
Flight No. / Carrier details
Reason for delay / diversion
BAGGAGE DELAY
Flight Details
Arrival Date
Arrival Time
Flight No.
Collection of Delayed Baggage
Date
Time
LOSS / DAMAGE TO BAGGAGE / PERSONAL EFFECTS / MONEY / TRAVEL DOCUMENTS
Date of loss / incident
Place where the loss / incident occurred
Please provide full details on the circumstances of the loss / incident
Did you report the loss to the police, airlines, handling agents or others
Yes
No
If yes, please specify to whom
Date of reporting
DETAILS OF ITEM(S) LOST OR DAMAGED
Item(s) lost or damaged (including make / model / serial no. etc.)
Place of Purchase
Date of Purchase
Original Purchase Price (S$)
(Please fill in the amount equivalent to Singapore dollar)
Amount Claimed (S$)
(Please fill in the amount equivalent to Singapore dollar)
DETAILS OF MONEY LOST
Currency
Select
Afghan afghani (AFN)
Albanian lek (ALL)
Algerian dinar (DZD)
Angolan kwanza (AOA)
Argentine peso (ARS)
Armenian dram (AMD)
Australian dollar (AUD)
Azerbaijani manat (AZN)
Bahamian dollar (BSD)
Bahraini dinar (BHD)
Bangladeshi taka (BDT)
Barbadian dollar (BBD)
Belarusian ruble (BYN)
Belize dollar (BZD)
Bhutanese ngultrum (BTN)
Bolivian boliviano (BOB)
Bosnia and Herzegovina convertible mark (BAM)
Botswana pula (BWP)
Brazilian real (BRL)
British pound (GBP)
Brunei dollar (BND)
Bulgarian lev (BGN)
Burmese kyat (MMK)
Burundian franc (BIF)
Cambodian riel (KHR)
Canadian dollar (CAD)
Cape Verdean escudo (CVE)
Central African CFA franc (XAF)
Chilean peso (CLP)
Chinese yuan (CNY)
Colombian peso (COP)
Comorian franc (KMF)
Congolese franc (CDF)
Costa Rican colón (CRC)
Croatian kuna (HRK)
Cuban peso (CUP)
Czech koruna (CZK)
Danish krone (DKK)
Djiboutian franc (DJF)
Dominican peso (DOP)
East Caribbean dollar (XCD)
Egyptian pound (EGP)
Eritrean nakfa (ERN)
Ethiopian birr (ETB)
Euro (EUR)
Fijian dollar (FJD)
Gambian dalasi (GMD)
Georgian lari (GEL)
Ghanaian cedi (GHS)
Guatemalan quetzal (GTQ)
Guinean franc (GNF)
Guyanese dollar (GYD)
Haitian gourde (HTG)
Honduran lempira (HNL)
Hungarian forint (HUF)
Icelandic króna (ISK)
Indian rupee (INR)
Indonesian rupiah (IDR)
Iranian rial (IRR)
Iraqi dinar (IQD)
Israeli new shekel (ILS)
Jamaican dollar (JMD)
Japanese yen (JPY)
Jordanian dinar (JOD)
Kazakhstani tenge (KZT)
Kenyan shilling (KES)
Kuwaiti dinar (KWD)
Kyrgyzstani som (KGS)
Lao kip (LAK)
Lebanese pound (LBP)
Lesotho loti (LSL)
Liberian dollar (LRD)
Libyan dinar (LYD)
Macedonian denar (MKD)
Malagasy ariary (MGA)
Malawian kwacha (MWK)
Malaysian ringgit (MYR)
Maldivian rufiyaa (MVR)
Mauritanian ouguiya (MRO)
Mauritian rupee (MUR)
Mexican peso (MXN)
Moldovan leu (MDL)
Mongolian tögrög (MNT)
Moroccan dirham (MAD)
Mozambican metical (MZN)
Namibian dollar (NAD)
Nepalese rupee (NPR)
New Taiwan dollar (TWD)
New Zealand dollar (NZD)
Nicaraguan córdoba (NIO)
Nigerian naira (NGN)
North Korean won (KPW)
Norwegian krone (NOK)
Omani rial (OMR)
Pakistani rupee (PKR)
Panamanian balboa (PAB)
Papua New Guinean kina (PGK)
Paraguayan guaraní (PYG)
Peruvian sol (PEN)
Philippine peso (PHP)
Polish zloty (PLN)
Qatari riyal (QAR)
Romanian leu (RON)
Russian ruble (RUB)
Rwandan franc (RWF)
Samoan tala (WST)
São Tomé and Príncipe dobra (STD)
Saudi riyal (SAR)
Serbian dinar (RSD)
Seychellois rupee (SCR)
Sierra Leonean leone (SLL)
Singapore dollar (SGD)
Solomon Islands dollar (SBD)
Somali shilling (SOS)
South African rand (ZAR)
South Korean won (KRW)
South Sudanese pound (SSP)
Sri Lankan rupee (LKR)
Sudanese pound (SDG)
Surinamese dollar (SRD)
Swazi lilangeni (SZL)
Swedish krona (SEK)
Swiss franc (CHF)
Syrian pound (SYP)
Tajikistani somoni (TJS)
Tanzanian shilling (TZS)
Thai baht (THB)
Tongan pa'anga (TOP)
Trinidad and Tobago dollar (TTD)
Tunisian dinar (TND)
Turkish lira (TRY)
Turkmenistan manat (TMT)
Ugandan shilling (UGX)
Ukrainian hryvnia (UAH)
United Arab Emirates dirham (AED)
United States dollar (USD)
Uruguayan peso (UYU)
Uzbekistani som (UZS)
Vanuatu vatu (VUV)
Venezuelan bolívar (VEF)
Vietnamese dong (VND)
West African CFA franc (XOF)
Yemeni rial (YER)
Zambian kwacha (ZMW)
Amount
TRIP CANCELLATION / CURTAILMENT / POSTPONEMENT
Intended Date of Departure
Date of Cancellation / Curtailment / Postponement
Please state reason(s) for cancellation / curtailment / postponement of Trip / Travel
Amount paid by you (S$)
Please fill in the amount equivalent to Singapore dollar.
Amount recovered / refunded to you (S$)
Please fill in the amount equivalent to Singapore dollar.
Total Claim Amount (S$)
Please fill in the amount equivalent to Singapore dollar.
If trip cancellation / curtailment / postponement were caused by medical condition, have you suffered from this or any similar condition before?
Yes
No
If Yes, please provide details, including date:
OTHERS
Date of Incident
Place where the incident occurred
Please provide full details on the circumstances of the incident
Total claim amount (S$)
Please fill in the amount equivalent to Singapore dollar
Have you claimed or do you intend to claim from any other insurer for this incident / loss?
Yes
No
If yes, please state all the claims submitted:
Name of Insurer(s)
Policy Number(s)
Amount of compensation (S$)
Please fill in the amount equivalent to Singapore dollar
Have you ever made any travel claim for the past 5 years with other insurers?
Yes
No
If yes, please state:
Name of Insurer(s)
Date of Incident
Details of the claim
Amount of compensation (S$)
Please fill in the amount equivalent to Singapore dollar
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STEP 2 – UPLOAD DOCUMENTS
UPLOAD DOCUMENTS
Please provide:
EQ Insurance will accept electronic copies of final medical bills / tax invoices / receipts. However, we reserve all rights to request for the original documents within 12 months from the date of submission. In the event that the original final medical bills / tax invoices / receipts are not available during our review, EQ Insurance reserves the right to recover any claims that have been paid by EQ Insurance to the Policyholder / Insured Person.
Total Size :
0 MB
(Please note:
Total file size should less than 10MB
)
INVOICES
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OTHERS
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STEP 3 – PAYMENT
NOTE
EQ INSURANCE COMPANY LIMITED
shall not be liable for any losses incurred by you as a result of providing inaccurate PayNow registered details or bank account details.
(Letter of Authorisation is required if payee for PayNow Linked Account or Bank Transfer is not the insured)
PAYMENT DETAILS
Payment Method
PayNow Linked Account
Bank Transfer
Cheque payee name
(Note: An administrative fee based on the issuing bank's prevailing charges will be imposed for every lost/re-issued cheque)
Note: please state NA if not applicable for NRIC/FIN or mobile no. or UEN
PayNow registered name
PayNow registered NRIC/FIN or mobile number
PayNow registered UEN (for corporate account)
Bank name
Bank account holder's name
Bank account number
Email Address
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STEP 4 – DECLARATION & AUTHORIZATION
DECLARATION, AUTHORISATION AND DATA PRIVACY CONSENT BY INSURED
I/We hereby declare and warrant the following:
1.
All statements and answers provided in this form are complete, accurate, and true to the best of my/our knowledge and belief.
2.
I/We understand that any false or fraudulent statements, as well as any attempt to conceal material facts related to this claim, may result in the forfeiture of all rights to claim under the policy. In such instances, EQ Insurance Company Limited (“EQI”) reserves the right to report the matter to the police for further investigation.
3.
In cases where I/we are not the policyholder, or in the scenario of a corporate policy, I/we confirm that I/we have been duly authorised by the insured member(s) (hereafter referred to as the ‘Insured’) to provide relevant information pertaining to the claims. I/we acknowledge full responsibility for ensuring the accuracy and validity of this submission. Furthermore, I/we agree to indemnify EQI against any losses or claims arising from this submission.
4.
I/We authorise and consent to the release of any and all relevant information, as requested by EQI or its authorised representatives, from hospitals, doctors, individuals, or organizations that have provided medical care, conducted examinations, or maintain medical records for me/ insured. This authorisation extends to disclosing details regarding illnesses, injuries, medical history, consultations, prescriptions, treatments, and any related medical records/certifications. In the case of a corporate policy, I/we confirm that I/we have gotten the same consent from the applicable insured(s) related to this claim. A photocopy of this authorisation shall be considered equally valid as the original.
5.
I/We hereby grant permission and consent to EQI for the collection, usage, disclosure, and processing of my/our personal data. Additionally, I/we authorise the sharing of such pertinent information with EQI’s authorised representatives, intermediaries, third-party service providers, reinsurers, legal entities involved in the claims process, government/regulatory bodies, industry associations, courts, and other dispute resolution forums, for the purposes and uses described in EQI’s Personal Data Protection Statement available at www.eqinsurance.com.sg which is in alignment with legal, regulatory obligations, and risk management procedures.
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