Please call our 24/7 hotline at 6333 2222. We will dispatch our Motor Accident Response Service (MARS) field officer to the scene of the accident to assist you.
Step 2 : Keep Calm and wait
Our field officer will record the accident details, take any necessary photographs, complete the claims form and submit the accident form to the General Insurance Association (GIA) electronically on your behalf. MARS will also arrange for your car to be towed to our nearest Authorised Workshop if your car cannot be driven.
Step 3 : Accident Reporting
If you choose not to report to MARS at the scene of the accident, please note that you will still need to report all accidents to any of the EQ Insurance Authorised workshops (refer to link/form below) within 24 hours immediately after the accident or latest by the next working day. This is required in all cases, whether or not your vehicle has suffered any visible damage and whether or not you intend to claim against your own policy or any other party.
*Do not admit liability, make an offer/settlement/promise with any third party(ies) without our prior consent.
Step 4 : Breakdown & Towing Service Assistance
If you need vehicle breakdown and towing services or for the authorised workshop nearest to your location, please call our 24/7 hotline: 6333 2222.
If you require motor accident and breakdown service within West Malaysia, please contact: 24/7 hotline (65) 6333 2222.
Frequently asked questions
In what circumstances should I lodge a police report?
You are required to lodge a police report if the accident involves:
A. Injury to any parties
B. A government vehicle or government property
C. A foreign vehicle
D. Pedestrian or cyclist
E. "Hit-And-Run" case