Step 1 : Please adhere to the following procedures to expedite claims, when loss / damage to cargo is discovered at the Sea Port/ Airport
Do not authorise delivery of cargo to the final warehouse. Notify EQI and forwarders/ carriers immediately for a joint survey immediately.
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Step 2 : Submission of documents
Submit a written notice of claims immediately to the carriers, forwarders, Port Authorities, bailees and other parties concerned if there is any missing or apparently damaged cargo.
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Step 3 : Ensure container seals are intact
Before delivery from the Sea Port/ Airport, ensure that all container seals for containerised cargo are intact.
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Step 4 : Minimise Loss or Damage
If goods are in doubtful and apparently damaged condition, do not give clean receipts, except under protest. Take steps to minimise the loss or damage.
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Step 5 : Co-operate with Appointed Representative
EQI’s appointed representative or adjuster will contact you and assist you with the claim settlement. Do supply them with the necessary information and documents.
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Step 6 : Submission of claim form
Submit duly the completed marine cargo claim form with supporting documents to EQI.
