EQ Travel
Take that well-deserved holiday whilst you, your loved ones and your personal belongings are being protected!
Overview
Personal Accident
Pays double for accidental death or permanent disablement while overseas and travelling as a passenger on a public transport.
Medical Expenses
We pay for medical expenses incurred while overseas arising from injury or illness and provides UNLIMITED Emergency Medical Evacuation and Expatriation Cover.
Travel Inconvenience
We provide reimbursement for travel & accommodation expenses including cost of obtaining replacement passports, travel tickets and other relevant documents.
Food and Drinks in Refrigerator
We cover for spoilage of food and drinks in the refrigerator or in the freezer at your residence which were left vacant for the full duration of the trip.
Winter Sports Equipment Rental
We pay for losses or damage to rented Winter Sports Equipment under your care.
Key benefits
24 hours Emergency Medical Assistance
A 24-Hour Emergency Help Line is available and if necessary, emergency medical evacuation and/or repatriation will be provided.
Apply and be covered in an instant
You can apply and get instant confirmation of your policy coverage for either single or annual trip through our online application.
Who is eligible to apply for EQ Travel?
Insured Person(s) must be residing in Singapore, who are Singaporeans, Permanent Resident or Foreigners with a valid Employment Pass, Work Permit, Dependant Pass or Student Pass.
Who can be covered under a Family Plan?
Single Trip Plan: Maximum 2 adults travelling with any number of child(ren). The 2 adults need not be related but the child(ren) must each be legally related to either of the 2 adults.
Annual Plan: Maximum 2 adults who are husband and wife and legally married to each other with any number of child(ren) who must be the legal child(ren) of the 2 adults.
Annual Plan: Maximum 2 adults who are husband and wife and legally married to each other with any number of child(ren) who must be the legal child(ren) of the 2 adults.
Can my child be covered in full just like an adult?
Yes, provided your child is aged 18 and above and have applied and paid for an Individual cover.
What is the maximum duration for a trip to be covered?
Single Trip Plan: Coverage is up to 182 days.
Annual Plan: Coverage is up to 91 days for each trip.
Annual Plan: Coverage is up to 91 days for each trip.
How soon can I activate EQ Travel?
EQ Travel can be activated up to 90 days prior to departure from Singapore.
Can I activate EQ Travel after my departure date?
You wont be able to do so as EQ Travel has to be purchased before your departure from Singapore.
If I am already suffering from some medical illnesses or conditions, will I be able to claim for such treatment during my trip?
You will not be able to claim as EQ Travel will not cover treatment for any pre-existing medical condition for which you are already receiving medical advice or treatment recommendation, medical treatment, diagnosis, consultation or prescribed drugs within a 12 months period prior to your trip.
If I sustained an injury or illness whilst overseas, can I continue with my medical treatment upon my return to Singapore?
Yes. EQ Travel will cover the medical expenses necessarily incurred for medical treatment or follow-up treatment in Singapore for an injury or illness sustained whilst overseas for up to 30 days if medical treatment had already been sought overseas or up to 7 days if no prior medical treatment was sought overseas.
Can I seek Specialist Treatment without referral letter from GP?
You will not be able to do so as all treatments including specialist treatment must be prescribed or referred by a GP in order for expenses to be reimbursed under this Policy.
Does EQ Travel cover dental treatment?
Yes. EQ Travel covers the cost of dental treatment to restore sound and natural teeth caused by an accident.
If I have to cancel my trip because I have been refused entry at the immigration checkpoint, will I be covered under the Trip Cancellation?
You wont be able to do so as EQ Travel does not cover any loss caused by government regulations or control. The Trip Cancellation will cover only the following events:
You or your travel companion’s death or serious illness or compulsory quarantine, or
Unexpected strike, riot or civil commotion beyond your control at the planned destination, or
Serious damage to your principal residence from fire, flood or similar natural disaster which require you to be present at the principal residence, or
Witness summons or jury service.
You or your travel companion’s death or serious illness or compulsory quarantine, or
Unexpected strike, riot or civil commotion beyond your control at the planned destination, or
Serious damage to your principal residence from fire, flood or similar natural disaster which require you to be present at the principal residence, or
Witness summons or jury service.
If I have to cancel my trip because of natural disasters at the planned destinations, such as typhoon, floods, earthquake etc, will I be covered under the Trip Cancellation?
Yes, EQ Travel covers trip cancellation due to natural disasters at the planned destination. Natural Disaster means earthquakes, tsunamis, flood, typhoons, hurricanes, cyclones, tornadoes, volcanic eruption and such forces of nature that have catastrophic consequences.
I have realised my bag has been stolen when I left it on the table while taking some photographs. Can I claim for this loss of baggage?
No. EQ Travel does not cover loss, damage or theft of insured’s property left unattended in a public place.
Are there any excluded sports or activities?
Accidents while engaged in racing, motor rallies and competitions, mountaineering (reasonably requiring the use of ropes), rock climbing and hiking/trekking in remote areas unless with licensed guides, pot-holing, any activity being airborne (whether suspended or not), not limiting to parachuting, hand gliding, bungee jumping, sky diving or high diving, underwater activities requiring the use of artificial breathing apparatus except leisure scuba diving under the supervision of a qualified diving instructor, sports or games in a professional capacity are excluded.
Is the premium refundable?
- Single Trip Plan: No refund of premium once the Certificate of Insurance has been issued.
- Annual Plan: We will charge or refund the premium as follows:
Period of Cover Short-Period Premium Refundable 2 months and below 80% of Annual Premium 4 months and below 40% of Annual Premium 6 months and below 20% of Annual Premium More than 6 months 0% of Annual Premium
What should I do if I need any emergency assistance while I am travelling?
You may call our 24 Hours Emergency Help Line at (65) 6836-7969.
How to apply
Send us a message
Email us or use our online Feedback form.
Call or visit us
For enquiries, please call us at 6223 9433 or visit us at 5 Maxwell Road #17-00 Tower Block MND Complex Singapore 069110.
Buy EQ Travel Online
Click here to buy online now.